Informativa sulle spedizioni

Shipping Policy

Havenly Co is an independent online retailer based in Italy. We work with fulfillment partners in the United States and China so that products can be shipped directly to customers. The dispatch location and carrier may vary by item and destination.

Order processing
Orders normally require 1–3 business days for verification, preparation, and dispatch. Processing time is separate from transit time. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated delivery
Estimated delivery is 7–20 business days after dispatch, depending on the product, destination, carrier capacity, and customs processing. This is an estimate, not a guaranteed delivery date. If an order contains multiple products, items may arrive in separate packages and at different times.

Tracking
When tracking becomes available, we send it to the email address used at checkout. Tracking events can take several business days to appear after dispatch. Customers are responsible for entering a complete and accurate delivery address.

Address changes and cancellations
Contact canadesino91@gmail.com as soon as possible if you need to correct an address or cancel an order. We can make changes only before fulfillment begins.

Customs, duties, and taxes
International orders may be subject to local import duties, taxes, or handling fees. Unless these charges are explicitly collected at checkout, they are the customer’s responsibility. Customs procedures can extend delivery times.

Delays and delivery issues
Carrier disruptions, customs reviews, severe weather, public holidays, or unusually high demand can cause delays outside our direct control. If tracking has not updated for an extended period or an order appears lost, email us so we can investigate with the fulfillment partner.

Contact
For shipping or order assistance, email canadesino91@gmail.com and include your order number.