Get the essentials before you order: delivery, tracking, returns and product compatibility.
When will my order arrive?
Our published estimate is 1–3 business days for processing, followed by 7–20 business days in transit after dispatch. Transit times vary by item, destination, carrier and customs. These are estimates, not guaranteed arrival dates. Read the Shipping Policy for full details.
Where do products ship from?
Havenly Co is based in Italy and works with fulfillment partners in the United States and China. The dispatch location varies by product and destination. Items from the same order may arrive in separate parcels.
How do I track my order?
Tracking information is emailed to the address used at checkout when it becomes available. The first tracking updates can take several business days to appear after dispatch. If you need help, contact us with your order number.
What will shipping and import charges cost?
Standard shipping is €4.99, with free standard shipping on eligible orders of €35 or more after discounts in our EUR checkout. Discounts can bring a basket below the free-shipping threshold. Availability depends on your delivery destination; review the final shipping charge shown at checkout before paying. International deliveries may also incur import duties, taxes or handling fees; unless explicitly collected at checkout, these may be payable by you. See the Shipping Policy.
Can I return an item?
You may request a return within 30 days after delivery of the last item in your order, subject to the eligibility and exceptions in our Returns & Refunds Policy. Email us for instructions before sending an item back. Return costs depend on the reason for the return; statutory consumer rights are not affected.
Can I cancel or change my delivery address?
Contact us as soon as possible. Changes are only possible before fulfillment begins. If fulfillment has already started, consult the Returns & Refunds Policy.
Will an accessory fit my phone, car or pet?
Check the exact model, measurements and product details before ordering. Similar-looking phone cases, connectors and mounts are not necessarily interchangeable. If a specification, size or included accessory is not listed, ask us to confirm it rather than guessing from a photo. Include the product link with your question.
How can I reach you?
Email support@havenlyworld.com or use our Contact page. We aim to reply within 48 hours. Include your order number if you have already ordered, but never send full payment-card details or passwords.