Refund policy

Returns and Refunds

We want you to shop with confidence. You may request a return within 30 days after delivery of the last item in your order.

How to request a return
Email canadesino91@gmail.com with your order number, the item you want to return, and the reason for your request. If an item is damaged, defective, or incorrect, include clear photos. Wait for return authorization and instructions before sending anything back; returns sent without authorization may not be accepted.

Return eligibility
Items must be returned unused, in their original condition, and with their original packaging and accessories. Where permitted by law, opened sealed hygiene goods, personalized items, gift cards, and items marked as final sale cannot be returned for a change of mind. These exclusions do not limit your rights when an item is faulty, damaged, or not as described.

EU right of withdrawal
Customers in the European Union may withdraw from an eligible online purchase before delivery and for at least 14 days after delivery. Our 30-day return window provides additional time. No reason is required. Statutory exceptions remain applicable.

Damaged, defective, or incorrect items
Contact us as soon as possible and preferably within 7 days of delivery. When the issue is confirmed, we will provide an appropriate replacement or refund and cover reasonable return costs when a return is required.

Return shipping
For change-of-mind returns, return shipping is paid by the customer unless applicable law requires otherwise. We cover reasonable return shipping for confirmed damaged, defective, or incorrect items. Original standard delivery costs are refunded where required by applicable law.

Refunds
We will inspect the return and notify you of the outcome. Approved refunds are issued to the original payment method. Processing normally takes 5–10 business days after approval, although your bank or payment provider may need additional time. For eligible EU withdrawals, reimbursement is handled within the legally required period; where permitted, we may withhold it until the goods are returned or proof of return is supplied.

Cancellations
You may request cancellation until the order is fulfilled. If fulfillment has already started, the return procedure above applies.

Contact
For return, refund, or cancellation assistance, email canadesino91@gmail.com.